Refund and Returns Policy
We understand that there may be various reasons why you might request a refund. Here are the circumstances under which we are happy to issue a refund:
- Non-Delivery: If, for any reason, the product you ordered is not delivered. Please reach out to our support department in writing at smmstors@gmail.com. We kindly ask you to notify us promptly. As any non-delivery claims submitted after a certain period may be considered complete. and ineligible for a refund.
- Description Mismatch: If you believe that the product you received does not align with the description provided on our website, we ask that you provide us with specific arguments to support your claim. Please note that we cannot consider complaints solely based on false expectations or personal preferences. However, our dedicated support team is always here to assist you with professionalism and prompt support.
- Agreement to Terms: By placing an order with us and completing the payment, you automatically agree not to initiate any disputes or charge-backs against us for any reason. This mutual understanding helps us maintain a smooth and efficient process for all our customers.
- Consequences of Disputes or Charge-backs: In the event that you file a dispute or charge-back against us after making a payment, we reserve the right to take certain actions. These actions may include canceling any future orders you place, prohibiting your access to our website, and removing any followers or likes that we have previously delivered to your social media account.
We value your satisfaction and strive to give an excellent client experience. If you have any concerns or require further assistance, please don’t hesitate to contact our dedicated support team.